Shipping policy
- Delivery
7.1 Either we or our nominated delivery partner will contact you to notify you when your Products are available and will arrange a date for delivery to the UK address specified by you.
7.2 Either we or our nominated delivery partner will deliver your Products to any UK mainland address (excluding Northern Ireland. We reserve the right to require proof of identification from you when making a delivery to you.
7.3 You are required to take delivery on the date agreed between us, otherwise we reserve the right to charge you a redelivery fee, payment of this fee will be required before redelivery.
7.4 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay.
7.5 For deliveries of large items to addresses in mainland UK, our nominated delivery partner will exercise every caution and extend every courtesy during delivery and assembly. Neither we nor they can be held liable for any accidental damage to your property or person, however caused, and only enter your premises under these conditions.
7.6 Our nominated delivery partner will use reasonable endeavours to deliver large items to a room of your choice. The room must be accessible to two delivery people either on the ground floor or via adequate stairs or elevator and without the need for mechanical lifting equipment. Delivery is always subject to the health and safety of the delivery personnel including manual handling guidelines and regulations as laid down by the Health and Safety Executive (www.hse.gov.uk).
7.7 At the time of delivery the Products will usually be unpacked and assembled. A signature from a person of at least 18 years old will be required to acknowledge delivery and acceptance of the goods. Without this signature the goods will be returned, and have to be redelivered (see section 7.3). The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery.
7.8 You are responsible for checking the condition of the Products delivered and must highlight any issues upon receipt with the delivery carrier. The delivery carrier will direct all queries at this stage to us and we will agree a means of resolving the issues that are presented at this time.
7.9 Your Products will be constructed to the highest possible standards. Should you have any concerns prior to or following delivery please contact us.
