About The Grey Sofa

Need some answers? Take a look at our frequently asked questions and if you don’t find what you’re looking for, simply contact us — we’re happy to help.

Who is The Grey Sofa? plus

The Grey Sofa Company is an online sofa company that specialises in high-quality grey sofas that are built to last forever! Based in Norfolk, our team has over 140 years combined experience in creating luxuriously comfortable furniture.

Why just grey sofas? plus

We believe that a grey sofa is like the little black dress of home decor. A grey sofa effortlessly blends into any living space with its unrivalled versatility and timeless aesthetic. We’ve got four models in four different sizes and 13 carefully selected fabrics to choose from.

Can I come into the store? plus

Although we would love to meet all of our customers face to face, unfortunately, we don’t have a showroom just yet, but we are working on it! In the meantime, you can visit our factory, by appointment only, to see the production process, try some of our range, and meet the team. Get in touch to book an appointment.

Where do you ship to? plus

We currently only ship to the UK. We offer free shipping to all UK mainland postcodes.

Who are your fabric suppliers? plus

We are proud to source our fabrics from two highly esteemed British fabric designers ROMO and Linwood.

About Our Sofas

Do you have a warranty? plus

We offer a lifetime frame guarantee on all our sofas. This means that in the unlikely event that your sofa frame breaks, we will repair or replace it free of charge. Terms and conditions apply.

Are your sofas made from sustainable materials? plus

We only work with suppliers who use sustainable and ethically sourced materials. Coupled with our lifetime guarantee, this means you’ll struggle to find a more sustainable sofa anywhere else!

Are your sofas made from high-quality materials? plus

All of our sofas are made from high-quality materials, including durable upholstery, UK-made springs for extra support and stability, and birch and beech solid wood frames. 

Are your sofas comfortable? plus

Yes, very! Our sofas are ergonomically designed by our team of furniture experts to be comfortable and relaxing. We use high-quality dense foam interiors in all of our models for extra comfort.

What fabrics do you offer? plus

We currently offer 13 carefully selected different grey fabrics to choose from with a variety of textures, patterns, and shades. All of our fabrics are designed by British fabric designers ROMO and Linwood. You can order a FREE sample pack here.

How hard-wearing are the fabrics? plus

Extremely! All fabrics used are tested and performed on the Martingale Rub test rating to around 30,000. Meaning they are very durable and can easily put up with the rigours of everyday life.

Can I remove my sofa cover? plus

Unlike some others on the market, our covers are 100% removable, and with washable covers you can keep your sofa looking better for longer. This includes seat and back cushion covers, as well as the sofa body covers. Removing it is simple and we even supply you with a specialist tool to ensure a nice clean fit when refitting.

Can I wash my sofa cover? plus

All of our sofa covers are washable. Some covers are machine washable, while others can be dry-cleaned. We include care instructions for each of our fabrics, so please refer to them for more details. With washable covers, you can keep your sofa looking better for longer.

About Our Ordering Process

How do I order a sofa? plus

Simply choose your sofa model, size and fabric from our website, add your sofa to your cart and proceed to checkout. It’s that easy! You can order our free sample pack to help you choose the right fabric for your living space here.

When will I receive my sofa? plus

As all of our sofas are made to order and lovingly built by hand for you by our team of experts here in Norfolk, delivery is between 6-8 weeks.

Do you only take orders online? plus

We’re only taking orders online right now, but if you’ve got any questions before you order then you can always get in touch on the contact at the bottom of this page, or by emailing help@thegreysofa.com, and we would be happy to help.

How do you ship? plus

We have our very own delivery team who will deliver your brand new sofa straight to your door and place it into your home, in the room of your choice.

What if the sofa doesn’t fit through my door? plus

We pre-plan all deliveries around you. We always call in advance to discuss the entry into the home through to the room of choice, including any potential barriers and confirm the size of doorways. Customers are advised to check the sizes of the doorways etc to the sizes of the furniture before ordering. Please check the Terms and conditions for more information.

How much is shipping? plus

Shipping is free to all mainland UK postcodes. If you’re not based in the mainland UK, then please get in touch with us to discuss shipping.

About Our Returns and Refunds

What if I’m not happy with my sofa? plus

In the unlikely event that you are not happy with your sofa, you can return it for a full refund within 14 days of delivery. We’ll even come and collect it. Terms and conditions apply.

How do I return my sofa? plus

Simply get in touch with us on the number below, or by emailing help@thegreysofa.com.