Return and refund policy
- Our refunds and returns policy
11.1 When you return a Product to us because you have cancelled the Contract between us within the 14 day cancellation period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which we receive the Product. You must either return the goods in person or allow us to collect them from you. Please note you will need to ensure someone (over the age of 18) is available at the time of collection to sign the goods over to our collection team.
11.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- Our liability
12.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
12.3 This does not include or limit in any way our liability; for death or personal injury caused by our negligence under section 2(3) of the Consumer Protection Act 1987,for fraud or fraudulent misrepresentation, for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
12.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to; loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, provided that this clause 12.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 12.1 or clause 12.2 or any other claims for direct financial loss that are not excluded by any of categories inclusive of this clause 12.4.
